FREQUENTLY ASKED QUESTIONS
Q Are all your products made using recycled paper?
A Yes, all our brown kraft paper and card, vintage cream fleck card and envelopes are made from 100% recycled materials, and are environmentally and ethically aware for the consumer. We also stock biodegradable and ethical packaging.
Q How do I know if the card will feed through my printer at home?
A Our 275gm card will usually feed through all home printers, but there are a few exceptions to the rule! You must remember to change your paper setting on your printer from PAPER TO CARD to allow the card to feed through your printer..The 300gm card is usually used for card bases, and Commercial printers only. Most of our customers use the 300gm card for card bases, and mount / matt /& layer their designs.
Q Can I exchange my item?
A You can exchange your item for a replacement as long as the goods are returned to us in perfect confition for re sale. Unfortunately, personalised items, bespoke made items and our string tie envelopes are all made to order, are non refundable, and cannot be exchanged unless faulty by manufacture.. We do not refund the shipping on returned goods.
Q. Do you send out free samples?
A. We are happy to post you two free samples of our card products, but unfortunately we do not post free samples of our gift boxes free of charge, but are happy to discuss a small fee for sample purchases.
Email me at firstname.lastname@example.org for sample requests.
Q. Can you print for us?
A. Yes, we have a commercial printer and offer competitive print and design service for you. Please note, from the initial concept - to designing and proofing artwork, this may take between 4 - 6 weeks, especially during our busy periods. Please ensure you allow enough time for this process.
Q I am a regular customer, do you offer a loyaly scheme?
A Yes, repeat customers who register with us will automatically to rewarded and earn loyalty points through our checkout. The points can be redeemed used any time, for any amount.